Terms of use

​  ​TERMS OF USE OF THE ONLINE STORE 

 By visiting or using the website www.lignau-wood.eu, the user confirms that it has familiarised itself with and agrees to these Terms of Use of the online store (hereinafter referred to as the “Terms of Use”) and recognises them as binding upon it without having to put a separate signature on them.

Terms used:

​  ​ Online store – Lignau sp. z o.o. online store which can be accessed through the webpage www.lignau-wood.eu (hereinafter referred to as the “online store”).

Seller – the legal entity specified in the goods order, whose goods are sold on the website www.lignau-wood.eu in accordance with the Terms of Use and who is responsible for the execution of the buyer’s order. The details of the seller, with whom the purchase contract for the relevant goods is concluded, shall be specified in the goods order.  ​ ​

​  ​ Buyer – a natural person who has the capacity to act in accordance with laws and regulations of Poland, or a natural person who carries out economic activity, or a legal entity who, with or without registration, makes a purchase on the website www.lignau-wood.eu (hereinafter referred to as the “Buyer”).

Registered buyer – a Buyer who has chosen to register on the website and consents to the processing of their personal data by providing information about themselves in the form of a standardised questionnaire.

Buyer’s responsibility – every Buyer’s obligation to comply with both the legal acts and the present Terms of Use, otherwise assuming the responsibility prescribed by law and taking into account the consequences provided for by the Seller in these Terms of Use.

Parties – the Buyer and the Seller collectively (both hereinafter referred to as the “Parties”).

Distance Contract – a contract entered into by and between the Buyer and the Seller remotely in accordance with the Consumer Rights Protection Law, in the online mode of the website, whereby the Buyer has expressed a clear and unambiguous wish to buy the goods specified in the order, and the Seller undertakes to deliver the goods specified in the order (hereinafter referred to as the “Contract”).

Goods – the goods that the Seller offers for sale in the online store at prices determined by the Seller (hereinafter referred to as the “Goods”).

​  ​Order – online order made by the Buyer on the website of the online store www.lignau-wood.eu, in which the Buyer has specified the Goods they have chosen to buy, the method of payment for the order, the method of delivery of the Goods and the place of receipt of the Goods. The order shall be deemed to be fully completed when the Buyer has received the Goods and paid in full for the Goods specified in the order and the chosen method of delivery of the Goods, using one of the payment methods offered by the Seller (hereinafter referred to as the “Order”).

Consumer – a natural person who expresses their will to buy or who buys or could buy or use the Goods for a purpose not related to their economic or professional activity (hereinafter referred to as the “Consumer”).

Right of withdrawal – the right of the Buyer (Consumer) to refuse the received Goods within 14 days from the day of receipt of the Goods in accordance with the provisions of Cabinet of Ministers Regulation of 20 May 2014 No. 255 “Regulations Regarding Distance Contracts” (hereinafter referred to as “the right of withdrawal”).

Durable medium – an instrument which enables the Buyer to store information addressed personally to that Buyer in such a way as to ensure its availability, use and reproduction in an unchanged form during the period necessary for the provision of this information.

Laws – Consumers Rights Act of May 30, 2014 (“CRA”); Act on General Products Safety of December 12, 2003 (“GPS Act”).

  1. ​  ​These Terms of Use determine the procedure for using the online store of Lignau sp. z o.o on the website www.lignau-wood.eu.
  2. ​  ​The Seller is a legal entity: limited liability company Lignau sp. z .o.o., registration Nr 524891571, VAT Nr 5273049999, legal address: ul. Grzybowska 87, 00-844 Warszawa (mazowieckie), account No. PL53114010100000441494001001, bank: mBank, bank code BREXPLPWMBK, website www.lignau-wood.eu, tel. No. +48535798094, e-mail address info@lignau.pl (hereinafter referred to as the “Seller”).
  3. These Terms of Use apply when entering into any contracts between the Seller and the Buyer for the sale of the Goods. Before ordering any Goods in the online store, the Buyer is obliged to carefully read these Terms of Use and make sure that the Buyer understands them correctly. In the case of questions, the Buyer should contact the Seller using the above contact information. Also, the Seller draws the Buyer’s attention to the fact that before completing the Order, the Buyer is obliged to approve these Terms of Use and the Privacy Policy. If the Buyer refuses to do so, it shall be impossible to order the Goods.
  4. The Buyer approves these Terms of Use and the Privacy Policy after familiarising itself with them, and before confirming the Order, checks the box “I have read the Lignau Privacy Policy and the Terms of Use and agree to them”. The Terms of Use approved in this way are a legal document binding on the Parties, which sets forth the rights and obligations of the Buyer and the Seller, the conditions of purchase of and payment for the Goods, the procedure of delivery and return of the Goods, liability of the Parties, as well as other provisions related to the purchase and sale of the Goods in the online store.
  5. In the online store, the Buyer can place an Order for Goods both as a registered user and without registration.
  6. The Goods are sold in the online store from the territory of Poland.
  7. ​  ​These Terms of Use determine the procedure for using the online store of Lignau sp. z o.o on the website www.lignau-wood.eu.
  8. ​  ​The Seller reserves the right to unilaterally change and supplement the Terms of Use at any time without notice, by publishing the changed or supplemented Terms of Use in the online store application www.lignau-wood.eu, as well as indicating the date of the changes. The Terms of Use that are in effect at the time of ordering the Goods are applied to the Buyer. Before making each purchase, the Buyer is obliged to familiarise themselves with the Terms of Use and also has the possibility to save the terms of Use on a durable medium or print them out.
  9. ​  ​ The Customer may only browse and use the website www.lignau-wood.eu for their personal, non-commercial purposes in accordance with these Terms of Use. Any information or content posted on the website in any format, including but not limited to pictures and other visual materials, is the property of the Seller. Such content is protected by intellectual property rights in accordance with laws of Poland and the European Union. Any use of such content for any purpose may violate copyright or other laws. The use, distribution, reproduction of the content of the website or creation of derivative works without the written consent of the Seller is prohibited.
  10. Customer support is available on working days from 9:00 a.m. to 5:00 p.m. by calling +48535798094 or by e-mail at info@lignau.pl.
  11. With regard to all personal data that have come to the Seller’s disposal, the Seller complies with and fulfils the data protection requirements of natural persons in accordance with the laws. Accordingly, by choosing to become a Buyer of the online store, the Consumer expresses their consent to the processing of their personal data (name, surname, e-mail, etc.) in accordance with the provisions of the Law on the Processing of Personal Data.
  12. The e-mail address of the Buyer can be used to provide information about possible disturbances in the technical operation of the website of the online store, as well as news or offers. In any case, the relevant message will indicate the possibility to refuse the further receipt of such information. 
  13. The pictures of the Goods provided in the online store are illustrative in nature. Despite the fact that the Seller endeavours to ensure that the colours of the Goods are reflected as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will show the colours of the Goods appropriately. The Buyer is aware that the Goods may insignificantly differ from their pictures. The Goods are considered to be in line with the Offer if they correspond to the sample, model or description provided in the online store.
  14. Unless stated otherwise, all Goods offered in the online store are available. In the event that the ordered Goods cannot be sold due to the fact that the Goods are not in stock or are no longer manufactured, the Buyer is immediately informed of this by e-mail or by other means of communication (by phone or SMS), and the Order for such Goods is cancelled in agreement with the Buyer.
  15. The Seller has the right to determine the minimum and/or maximum order quantity for specific Goods in one Order.
  16. The Goods are considered to be in compliance with the terms of the Contract if they:
  17. correspond to the description of the Goods provided by the Seller, the specified type, quantity and quality of the Goods, as well as functionality and other features;
  18. are valid for the purposes for which the Consumer chose the Goods and which have been indicated to the Seller no later than at the time of concluding the Contract, and the Seller has confirmed the validity of the Goods for these purposes;
  19. have been delivered with all specified accessories and instructions for use, including regarding installation;
  20. are valid for the purposes for which goods of this type are usually used, taking into account the applicable laws, standards or, if there are none, the applicable codes of good practice of the relevant industries;
  21. in the relevant case, before the conclusion of the Contract, correspond to the description and quality of the Goods sample provided by the Seller;
  22. are supplied with such accessories, packaging and instructions as the Consumer can reasonably expect;
  23. are in the specified quantity and have the characteristics and performance, including as regards durability and functionality, which are usually possessed by the same type of goods and which the Consumer can reasonably expect, taking into account the nature of the Goods and any public statements made by the Seller, especially in advertising or on the labelling of the Goods.
  24. In the online store, all prices of the Goods are presented in both euro (EUR) and Polish złoty (PLN) currencies.  All prices are subject to value added tax (VAT) or other sales taxes, where applicable.
  25. Depending on the delivery address (EU or EEA member state), the VAT rate for the Buyer’s Order may change, and an additional shipping fee may be applied, which will be clearly indicated before the payment is confirmed and included in the total price of the Order. The final price of the Goods, including taxes and fees, as well as delivery or postage costs, will be indicated before the conclusion of the Contract.
  26. In addition to the price of the Goods, the Buyer pays delivery costs of the Goods. Delivery costs depend on the place of delivery of the Goods indicated by the Buyer, the weight and volume of the Goods and the chosen delivery method. By filling in all the mentioned information fields, the Order will automatically show the delivery costs before the Buyer confirms the Order.
  27. By confirming the Order, the Buyer agrees to the amount and payment of delivery costs specified therein. The Buyer is obliged to cover the delivery costs in full even if the Order is not delivered (handed over) to the Buyer due to the Buyer’s fault (not being present at the agreed place and/or time), as well as re-delivery costs, if the Parties have agreed on such.
  28. In addition to the price of the Goods, the Buyer pays for packaging for such an Order, which is assembled on the basis of the Buyer’s personalised Order. The Order is considered a personalised order in cases where the model of the Goods contained in the Order differs significantly from the Seller’s assortment or the ordered model of the Goods does not belong to the Seller’s standard assortment.
  29. By confirming the Order in accordance with the Order form, the Buyer agrees to pay the price of the Goods as indicated at the time of placing the Order. The prices of Goods may change, but such changes will not affect already concluded contracts.
  30. The prices of the Goods may vary in different trading online platforms where the Seller offers its Goods.
  31. ​ ​Payments for the Goods, including other necessary costs, are only made by prepayment using:a bank transfer, internet banking (payments with Bank Link), PayPal (information: https://www.paypal.com/lv/webapps/mpp/ua/servicedescription-full?locale.x=lv_LV#2).
  32. All commissions related to the above payment methods are covered by the Seller.
  33. If the Goods are offered at the special offer price (promotion price), then the mentioned offer is valid for the period indicated next to the Goods.
  34. If the Buyer chooses to pay for the Order by making a transfer to the Seller’s bank account, the relevant transfer must be made within 3 (three) days from the moment the Order is confirmed.
  35. In the event that the Buyer has not made payment for the respective approved Order within 3 (three) days from the moment of confirmation of the Order, the Seller, at its discretion, either contacts the Buyer and agrees on a specific payment date, or notifies the Buyer of the cancellation of the Order.
  36. The payment of the Order is confirmed by a document confirming the payment. If the Buyer makes payment by a bank transfer, then the day when the payment is received in the Seller’s current account is considered the day of payment.
  37. Customers can place orders for goods in the following ways:

30.1 By Phone Call: Customers can call [Your Company's Phone Number] to place an order. They will need to provide necessary information such as name, surname, contact details, delivery address, and specifics of the goods they wish to purchase.

30.2 By Email: Orders can also be placed by sending an email to [Your Company's Email Address]. The email should include the customer's full name, contact information, delivery address, and detailed description of the goods they intend to order.

  1. 31. When placing an order, either by phone or email, customers should ensure that all provided information is accurate and complete. The seller will confirm the order by sending an invoice to the customer's email address. This invoice is considered valid without a stamp and signature.
  2. 32. The contract is deemed concluded at the moment the seller sends the order confirmation (invoice) to the customer. All orders are subject to the availability of goods and confirmation by the seller. The seller will inform the customer of any delays or unavailability of goods. In case of order cancellation due to unavailability, any payments made by the customer will be refunded within 14 working days.

Delivery

33. When ordering the Goods, the Buyer can receive the Goods via delivery.

34. The Order is delivered in the way chosen by the Buyer after payment of the Order and delivery costs.

35. The Goods are delivered by a courier company chosen by the Seller.

36. Receiving the Goods at the Seller’s premises is free of charge.

37. Updated delivery costs of the Goods are calculated when placing the Order, and they depend on the place of delivery of the Goods as specified by the Buyer, the weight and/or volume of the Goods. Prior to confirmation of the Order, by filling in all the mentioned information fields, the Order will automatically show the calculated delivery costs.

38. If the Buyer has chosen delivery of the Goods, the Goods will be delivered within the term indicated next to the Goods or individually agreed upon with the Seller. If a holiday falls during the execution of the Order, the delivery term may be extended by the number of these holiday days.

39. Deliveries take place on working days from. 9:00 a.m. till 6:00 p.m. If the Buyer wants the courier to contact the Buyer in time, it should be indicated in the remarks when placing the Order.

40. The delivery costs include delivery to the building, staircase, gate of the delivery address specified by the Buyer, or to the nearest delivery point where the courier can drive by car.

41. If the ordered Goods are large-sized goods or weigh more than 20 kg, as well as if the Goods are assembled on a pallet, the courier will only help the Buyer to unload the shipment from the car, but the Buyer is responsible for delivering or ensuring that the Goods are delivered to the desired location.

42. The Seller, when handing over the Buyer’s Order for delivery to the courier service, informs the Buyer about this by sending a message to the e-mail address specified in the Order together with the Order tracking code. At the same time, this message includes information and a reminder to the Buyer about their obligation to use the Order tracking code to obtain timely information about the courier’s arrival time. The Buyer assumes responsibility for receiving the Goods at the address indicated in the Order and at the time announced later, or for ensuring the receipt of the Goods, which includes picking up the Goods from the courier’s vehicle and transporting them to the desired location by the Buyer themselves.

43. If the Buyer is not present at the agreed place at the time of delivery of the Order and therefore the delivery fails, the Order is delivered when the Seller and the Buyer agree on a repeated delivery time and place. For a repeated delivery of the Order, the Seller may calculate an additional fee for delivery costs.

44. If the Buyer chooses delivery of the Goods when making the Order, the Buyer undertakes to indicate the precise delivery address of the Goods. If the Goods are delivered to the address specified by the Buyer by a transport company, the risk of loss and ownership of the Goods thus purchased shall pass to the Buyer after delivery of the Goods to the specified address.

45. The Buyer may choose to receive the Goods at the Seller’s premises specified in the online store.

46. If the Buyer wants to receive the Order at the Seller’s premises, the Buyer can pick up the Goods immediately after receiving information about the readiness of the Order for delivery. Without prior written agreement on a different deadline for picking up the Order, the Buyer must collect the Goods within 5 (five) working days from the day of receipt of the mentioned notification from the Seller.

47. Before receiving the Order at the Seller’s premises, the Buyer must present an identity document: a passport or ID card, as well as the Order number. The Goods are only issued to the Buyer whose data are specified in the relevant Goods Order, or to the Buyer’s authorised person. If the Buyer does not present the Order number or an identity document, the Seller has the right not to issue the Goods.

48. The fact of delivery and receipt of the Goods using a transport service provider offered by the Seller is confirmed by the Buyer’s signature on the supplier’s electronic terminal or by a delivery note signed by the Buyer and the Seller’s representative.

49. If the Buyer, upon receiving the Order, finds that the Goods’ packaging or the Goods are damaged (visible damage), the Buyer must immediately make a note of the detected damage in the accompanying documents for transportation of the Goods and contact the Seller. If the delivery note is signed without notes, it is considered that the Goods have no visible damage.

50. If the Goods have been damaged during transportation, and damage of the Goods is detected later (hidden damage), the Buyer must notify the Seller of this no later than 3 (three) days after receiving the Goods by sending a request to the Seller’s e-mail address and also attaching photographs of the damaged Goods and packaging of the Goods.

Instead of the damaged Goods, the Seller will deliver new Goods to the Buyer free of charge, deliver equivalent Goods or will refund the purchase amount of the Goods. This clause does not apply to cases where the Goods have been damaged during transportation which is arranged by the Buyer and for which the Buyer is responsible.

52. If the Buyer, upon receiving the Order, finds that the Goods were delivered in error or any of the ordered Goods are missing, the Buyer must immediately contact the Seller, who undertakes to ensure the delivery of the missing Goods to the Buyer free of charge.

Right of withdrawal

53. The Buyer, who is a Consumer (natural person), has the right to exercise the right of withdrawal without giving a reason and unilaterally withdraw from the Contract by returning the received Goods (in agreement with the Seller, also part of the Goods) within the time period mentioned in Clause 66 of these Terms of Use. This provision means that during the mentioned period of time, if the Buyer changes their mind or due other reasons decides to refuse the Goods (in agreement with the Seller, also parts of the Goods), the Buyer has the right to notify the Seller of their intention to return the Goods (in agreement with the Seller, also part of the Goods) to the Seller and receive the money paid.

54. The period for exercising the right of withdrawal expires within 14 (fourteen) days from the day of conclusion of the Contract or the day when the Consumer or the person indicated by the Consumer acquired possession of the Goods, the last lot or part of the Goods or the last Goods, but if a Contract for the delivery of the Goods in parts has been concluded, when possession of the first Goods was obtained.

55. Sending a notice of withdrawal within the specified period terminates the Contract and releases the Buyer from any contractual obligations, except for the costs associated with returning the Goods to the Seller.

56. If the last day of the period of exercise of the right of withdrawal falls on a public holiday, the right of withdrawal shall be exercisable until the working day following the end of that period (inclusive).

57. The Buyer (Consumer) cannot use the right of withdrawal in the cases mentioned in laws and regulations, including, but not limited to, the following cases:

  1. the Goods are made according to the Consumer’s instructions or the Goods are clearly personalised;
  2. the Consumer has opened the packaging of the Goods, which cannot be returned for health and hygiene reasons;
  3. the Goods are perishable or expire soon;
  4. due to their characteristics, the Goods have irreversibly mixed with other items after the delivery

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58. In order to use the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the concluded Contract by giving an unambiguous and clear notice (for example, a letter sent by post or e-mail). On the Seller’s website www.lignau-wood.eu, the Buyer can also electronically fill in and submit the withdrawal form (available here) or some other clear notice, but it is not mandatory to use this form. If the Buyer uses this option, Lignau sp. z .o.o. will immediately notify, by means of a durable medium (e.g., by e-mail), confirmation of such withdrawal. The notice or the completed form must be submitted or sent to the legal address of Lignau sp. z .o.o.: ul. Grzybowska 87, 00-844 Warszawa (mazowieckie), or sent to the e-mail address info@lignau.pl, signed with a secure electronic signature. It is the Consumer’s responsibility to prove the exercise of right of withdrawal.   

59. In accordance with the Contract, which is terminated by exercising the right of withdrawal, the Buyer must hand over or return the received Goods (in agreement with the Seller, also part of the Goods) to the Seller without undue delay, but no later than within 14 days after sending the Seller the form of withdrawal or the notice on the exercise of the right of withdrawal. The deadline will be met if the Buyer sends the Goods back before the end of the 14-day period. The Goods (in agreement with the Seller, also part of the Goods) must be returned by delivering them to the following address: ul. Grzybowska 87, 00-844 Warszawa (mazowieckie), on working days from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 5:00 p.m. 

60. The Buyer covers the direct costs of returning the Goods (in agreement with the Seller, also part of the Goods). The maximum cost depends on the amount of the specific Goods and the shipping method.

61. The Buyer is liable for the decrease in the value of the Goods (in agreement with the Seller, also part of the Goods) if the Goods (in agreement with the Seller, also part of the Goods) have been used for a purpose other than to clarify the nature, properties and operation of the Goods (in agreement with the Seller, also part of the Goods).

62. The Seller shall, without undue delay, but no later than within 14 days from the date of receipt of the Buyer’s notice or withdrawal form on the exercise of the right of withdrawal, reimburse the Buyer for all payments received from them, including delivery costs (except for additional costs incurred due to the Buyer choosing a delivery method other than the cheapest standard delivery method offered by the Seller) using the same means of payment as was used at the time of conclusion of the Contract, unless another payment method preferred by the Buyer is indicated in the notice or withdrawal form.

63. The Seller shall be entitled to withhold repayment of the amount paid by the Buyer until the Seller has received the Goods (in agreement with the Seller, also part of the Goods) or the Buyer has submitted confirmation to the Seller that the Goods (in agreement with the Seller, also part of the Goods) have been sent back, whichever is earlier.

64. The right of withdrawal does not apply to legal entities.

Warranty and the Buyer’s rights in the case of non-conforming Goods

65. It is the responsibility of the Seller to ensure conformity of the Goods with the provisions of the Contract.

66. The Seller is responsible for non-conformity of the Goods, which is revealed within two years from the day of delivery of the Goods.

67. The Buyer is obliged to read the recommendations for use of the Goods carefully before using the Goods and to only use the Goods in accordance with the manufacturer’s instructions, in accordance with the characteristics of the Goods and the intended use thereof.

68. Warrantee is an additional obligation assumed by its giver. Warranty is given in writing only and is the manufacturer’s or the Seller’s confirmation that the Goods or components thereof will maintain the characteristics of use, safety and performance for a certain period of time and that the manufacturer or the Seller undertakes additional obligations that are not provided for in the Consumer Rights Protection Law and other laws and regulations.

69. The Goods offered in the online store are covered by a manufacturer’s warranty. The warranty period as regards the Consumer is two years, but the manufacturer can also set a longer warranty period, indicating it in the document certifying the transaction or in the user manual, or on the manufacturer’s website. The Consumer’s rights are defined in the Consumer Rights Act, and the warranty does not affect the rights established by the law.

70. The warranty is only valid if the Buyer presents the original document confirming the transaction, and the Buyer has followed the proper use of the Goods for the intended purpose.

71. The Consumer has the right to submit a claim to the Seller regarding non-conformity of the Goods with the terms of the Contract within two years from the day of delivery of the Goods. The day of purchase of the Goods is deemed to be the day when the Seller has handed over and the Consumer has accepted the respective Goods. In that case, the Consumer shall send a request to the Seller’s e-mail address info@lignau.pl (the request form is available here).

72. The claim application shall be submitted by the Buyer to the Seller within at least two months from the day when the Buyer has discovered the non-conformity of the Goods with the provisions of the Contract.

73. The defects of the Goods shall be eliminated, as well as the non-compliant Goods shall be replaced or returned, based on the procedures set forth in these Terms of Use and taking into account the requirements of the regulatory acts of Poland.

74. The manufacturer’s warranty is not valid if the defects have arisen as a result of improper use, transportation or storage of the Goods, as well as in relation to generally accepted wear and tear of the Goods during the operation thereof.

75. If a dispute arises between the Buyer and the Seller, it shall first be resolved through negotiations, trying to reach an agreement – orally or in writing.

76. When submitting a claim, the Buyer must provide the following information:

76.1 invoice and Order number of the Goods. If possible, the Buyer attaches the invoice so that the Seller can consider the Buyer’s claim as soon as possible;

76.2 defect of the Goods, signs of damage to the Goods or other grounds for the claim;

76.3 other evidence must be submitted, such as a picture of the Goods or the poor-quality area (if it is a mechanical damage and it is possible to photograph it), a picture of the packaging of the Goods, etc.

77. When submitting a claim, the Buyer must specify one of the actions to be performed by the Seller:

77.1 to remedy the non-conformity of the Goods without compensation within a reasonable period of time, except for in cases where this is impossible or disproportionate;

77.2 to replace the Goods with equivalent goods of appropriate quality within a reasonable period of time without compensation, except for in cas6es where this is impossible or disproportionate;

77.3 to reduce the purchase price accordingly, taking into account the wear and tear of the Goods or the benefit that the Buyer received from using the Goods, and which the Seller and the Buyer have agreed upon;

77.4 to cancel the Contract and refund the amount of money paid to the Buyer for the Goods, except for the case where the non-conformity of the Goods is minor and cannot significantly affect the Buyer’s ability to use the Goods. The non-conformity of the Goods is considered minor if it does not significantly reduce the quality of performance of the basic functions of the Goods or the characteristics of use and it can be eliminated without causing visually detectable changes in the external appearance of the Goods.

78. First of all, the Buyer has the right to demand that the Seller eliminate the non-conformity of the Goods with the terms of the Contract free of charge or replace the Goods without compensation with goods that would ensure compliance with the terms of the Contract, except for in cases where this is impossible or disproportionate.

79. The Buyer has the right to demand that the Seller reduce the price of the Goods or cancel the Contract and refund the amount of money paid for the Goods, if the Seller has not eliminated the non-conformity of the Goods with the terms of the Contract within a reasonable period of time or has not replaced the Goods with goods that comply with the terms of the Contract, or if the mentioned actions have been performed causing significant inconvenience to the Buyer. When reducing the price or cancelling the Contract and reimbursing the Consumer for the amount of money paid for the Goods, the wear and tear of the Goods or the benefit that the Buyer obtained from using the Goods and which the Parties have agreed upon may be taken into account.

80. When considering the claim, the Seller provides the Buyer with a written response to the claim within 15 (fifteen) working days from the day of receipt of the claim and informs about the possible way of fulfilling the claim or resolving the dispute.

81. If, due to objective reasons, it is not possible to provide a response within the above mentioned term, the Seller shall immediately inform the Buyer in writing, specifying a reasonable term within which the response shall be provided, and justifying the need for such an extension.

82. If the Buyer (Consumer) finds that there are Goods of inadequate quality and wants to return them, the Seller undertakes to ensure the return of the Goods for the Buyer, reimbursing the Buyer (Consumer) for the costs of returning the Goods. If the Buyer chooses a method of returning the Goods that is different from the method of return offered by the Seller, resulting in disproportionate and higher expenses, the Seller is not obliged to cover such costs of returning the Goods.

83. If the Seller considers that the Buyer’s claim is unfounded, or is ready to offer the Buyer another solution to the dispute, it shall inform the Buyer of this in writing within the time limit specified in Clause 92 of these Terms of Use. The Seller is obliged to justify the refusal of the Buyer’s claim.

84. If the Buyer is satisfied with the solution offered by the Seller, the dispute shall be deemed resolved.

85. If the Buyer is not satisfied with the solution offered by the Seller and does not agree to the recognition of the claim as unfounded, the Buyer has the right to turn to:

85.1. a consumer out-of-court dispute resolution entity, if such has been established in the relevant field;

85.2 the Consumer Dispute Resolution Commission, if such has been established in the relevant field and the assistance provided by the Consumer Rights Protection Centre in resolving the dispute has not provided a result;

85.3 a certified mediator to reach a mutually beneficial agreement through mediation;


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Personal Data Processing

86. The website www.lignau-wood.eu is owned by, and the controller of the personal data processed on it is Lignau sp.z.o.o., registration number Nr 524891571, legal address: ul. Grzybowska 87, 00-844 Warszawa (mazowieckie), telephone +48535798094, email address info@lignau.pl.  ​ ​

​  ​ 87. Detailed information on the processing of personal data by Lignau sp.z.o.o. is available on the website www.lignau-wood.eu in the Privacy Policy section.

88. In the event that there are any inquiries regarding the processing of personal data on this website, the Buyer is invited to contact the administrator by writing to the e-mail address info@lignau.pl.

89. Any personal information provided by the Buyer will be processed in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and relevant Polish data protection laws. These regulations ensure the protection of natural persons in relation to the processing of personal data and the free movement of such data.

90. The Buyer undertakes to provide, at the time of placing the Order, the precise personal data and contact information necessary for the execution of the Order. In the case of inaccurate data, the Order is not ensured. The above data is obtained on the basis of information voluntarily provided by the Buyer.

91. If the information initially provided by the Buyer has changed (including the information the Buyer provided to the Seller upon registration), the Buyer is obliged to make the relevant changes on the website of the online store or, if this is not possible, to inform the Seller directly about it.

Miscellaneous

92. The Seller is not responsible for the non-performance or delayed performance of the Contract or any obligations specified in the Contract, if the cause of such non-performance or delay is force majeure, such as amendments of, additions to binding legal acts or the adoption and/or entry into force of new such acts, including sanctions, natural disasters and calamities, acts of war, strikes, disruptions in communications, information systems) and other circumstances beyond the Seller’s control.

93. By agreeing to these Terms of Use, the Buyer assumes responsibility for all actions performed when using their user account and the installed application and for all transactions made, and other commitments entered into, via the application.

​  ​ 94. In the online store platform www.lignau-wood.eu, the legal relationship between the Seller and the Buyer will be governed by the laws and regulations in force in Poland. Transactions with buyers who are natural persons, as defined under the Polish Consumer Rights Act, will be regulated by this Act and other Polish laws and regulations pertaining to consumer rights protection.

95. To communicate with the Buyer, the Seller uses the e-mail address and/or telephone number specified by the Buyer when registering in the online store or making the Order.

96. In order to communicate with the Seller in writing, the Buyer sends the Seller an e-mail to the address info@lignau.pl or a regular letter to the legal address of Lignau sp.z.o.o.. The Seller will inform the Buyer in writing of the receipt of the message (usually by e-mail).

97. Headings and numbering are included in the Terms of Use for clarity and convenience only and cannot be used to interpret the text or meaning of the Terms of Use.

98. The Terms of Use are binding upon and apply not only to the Buyer, but also to any successor of the Buyer’s rights and obligations, regardless of any changes in the Buyer’s personnel or change of the Buyer’s authorised persons.

The Terms of Use enter into force on 1 January 2024.